Avid Error Message Page 2

[avidguy]

PMM MISMATCH FRAME LAYOUT
· When rendering a submaster: The submaster may be overlapping another submaster
or filler. Trim the submaster.
· PAL and NTSC media may be mixed in the same sequence and the user is attempting
to apply or render an effect
PMM_MISMATCH_IMAGE_DIMENSIONS
· When attempting to create a Video Mixdown: Make sure the Compression Tool
matches the resolution of the material to be mixed down.
· Try loading the sequence into the Source monitor and cutting into the Record
monitor
PMM NO MEDIA
· See Tech Note 34
· When Batch Digitizing a sequence created from an EDL: If there are AUX or Black
tape names you may get this message. Replace them in Vantage.
· This can happen trying to play sequences in which clips have been deleted from the
bins. Had a customer who deleted 4 "audio only" clips in order to relog and
redigitize them with video. They had been laid into the sequence as the "audio only"
clips.
· Can also happen when you unlink a clip, change its number of tracks, and relink it
PMM_SAMPLE_RATE_MISMATCH_ERROR
· Check VSD and Audio Interface for proper settings and cabling.
· Make sure black burst is feeding the VSD.
· Delete Digisetup file.
· Replace DigiSystem_INIT.
PMM_SYNC_FAILURE
· See Tech Note 118
PMS RESTART OUT OF RANGE
· See Tech Note 36
· Can be caused by a corrupt bin
PORTMANWINDOW: NOT ENOUGH POPUP WINDOWS ALLOCATED
· When adding over 8 channels in the deck configuration setting: Try deleting the site
settings and then quitting and re-entering the project.
PORT==N PRODUCERS && PORT <PORT MASTER> N ADM CONSUMER FILE
ADM CONSUMER
· Try replacing the DigiSetup file
· ADM refers to the Audio Device Manager
PRELOAD DONE
· When scrubbing in 5.10: Try switching the audio scrub parameters for the record
side from 1/0 to 0/1. Fixed in later releases.
· When trying to open a project: customer had moved a bin to the desktop; returning it
to the project folder fixed the problem.
· Can also be caused by a corrupt sequence: try retrieving a previous version from the
Attic.
· Once fixed by swapping ATM board on a NewsCutter system
PRELOAD TOO SMALL:JPEG CONSUMER
· Can be caused by a loose/disconnected Janus/ABVB ribbon cable
· Is Janus board seated properly?
· Try deleting media and redigitizing
· Try deleting MC State file
PROBLEMSETTINGVDMCONTROL
· When leaving effect mode after creating a 3D effect: Check the SVI.CF version.
· When leaving effect mode after creating a 3D effect: Check Pinnacle revision.
QUICKTIME LIB COULD NOT BE FOUND
· Make sure Quicktime Power Plug is installed in the Extensions folder
· If Media Composer’s memory allocation is set too high, there may not be enough
RAM available for the system to initialize the Powerplug.
RANGE SPECIFIED FOR DUP IS OUTSIDE RANGE OF COMPONENT
· When consolidating a sequence: Try reducing the handle length.
· Try performing a Video Mixdown on the problematic area
Check for corrupt effects
RAW MOUSE
See Tech Note MC008.
· Can be caused by a conflict with a Turbo Mouse Control Panel: Remove it. (You
should still be able to use the Turbo Mouse.)
REF CON
· Has been fixed by reloading System software
· When trying to open a 6.5 bin in EDL Manager version 1.7: fixing by using EDL
Manager version 1.9.
REPAIR, SIMPLIFYING TRANSITION
· See tech Note 142
· When making or importing an EDL: There is something in the sequence that cannot
be accurately represented in the EDL. Narrow down the problem area and change it.
RESOLUTION NOT AVAILABLE ON SYSTEM
· When trying to render a 5.5 sequence that had been redigitized into 6..01: Try
reimporting graphics files.
RESOLUTION NOT SUPPORTED
· Try rerunning the System Key
· Can occur when loading material digitized using an E resolution on a system that
doens’t support E resolutions
· Can be caused by a bad or loose Dongle
· Try recreating title media
· Check for missing supporting files.
RESOURCE FILE NOT FOUND
· Error in MacsBug after launching Media Composer: Customer had moved Media
Composer application icon to desktop.
RRRLE ALPHA TOO BIG
· When importing a PICT with an alpha channel (generally, a gradient) that is too
complicated: Import the PICT and alpha channel separately and reassemble as a matte
key in Media Composer. You can also try blurring the alpha channel in Photoshop or
creating the gradient in the Title tool.
· Can also be caused by gradients created in Title Tool; try reducing the size of the
gradient element.
SA MOB
· When try to make a Cut List: Make sure all clips and subclips have Key Numbers.
SA TEXT BUF
· When printing Cut Lists: Try printing one list at a time.
SAMPLENUM>=0 MFM PRODUCER
· Can be caused by a corrupt clip in a sequence
SAX EVENT SANITY
· When creating an EDL: Try removing PICTs from sequence.
SBV OVERRUN
· When trying to digitize: Is the deck supported?
SBV UNKNOWN COMMAND
· When trying to digitize: Is the deck supported?
· After crashing while digitizing: Try removing deck control cable and reconfiguring
deck.
· Try recreating Deck Configuration setting or creating a new user
SCSI -7932 ERROR
· When launching a PCI system with MediaShare: AVIDstripe INIT is required for PCI
MediaShare systems (even though the drives aren’t striped). The INIT is not required
when working with NuBus MediaShare.
SENSE KEY ERRORS
· Troubleshoot as drive/SCSI problem
SF CONS VIDEO TIMEOUT
· See RRRLE ALPHA TOO BIG
· When trying to play video: Once fixed by reseating the Janus board.
· Check Janus/gasket ribbon cable
· When trying to play a sequence with 3D effects: Check “pizza box” to Macintosh
SCSI cable
· Try disabling effects hardware
SIGNAL FREQUENCY IS OUT OF RANGE
· Can be caused by digitizing with a Hi–Res monitor connected to the NuVista card:
Use the monitor as Bin monitor.
S I/O TIMED OUT
· Refers to Serial In/Out
· Troubleshoot as No Driver problem: Check the serial cable, run CommCloser, cycle
VLAN/VLX power, check Serial Tool setup, etc.
· May also be caused by too small a Preroll (Deck settings)
SLNT REMOVE (STUFF>ELEMENT, STUFF>SLOT)==NO ERR
· Once fixed by reseating ABVB
SM DF-NDF MISMATCH
· When trying to digitize: roll tape so Composer can see correct timecode
SOURCECLIP, FILE: AMEBASESTREAM.C LINE:159
· When trying to consolidate: Did customer adjust volume/pan for master clips directly?
Fixed in 7.02.
SOURCE IS DF/TAPE IS NDF OR VICE VERSA
· Roll the tape in local for a few seconds
· Roll the tape in local for a few seconds and give the tape a new name
· When Batch Digitizing: Make sure the timecode format of the logged clips matches
the timecode on the tape. Modify the clips if necessary.
SPURIOUS INTERRUPT
· When clicking on menu bars: Can be caused by a bad NuVista card.
STARTING TIME DOES NOT EXIST ON THIS MEDIA
· May occur in AudioVision when clips are digitized with a starting timecode of under
2 seconds
STREAM ILLEGAL OBJECT VERSION
· Once occured when a 5.10 non-drop sequence was brought into 5.51 68k and cut
into a drop frame sequence; fixed by bringing drop frame version of the 5.10
sequence forward.
· When trying to open bins in MediaLog: Make sure bins do not contain sequences,
effects, or subclips.
SYSMSG-2176 ACCESS ERROR
· When trying to access a volume in MediaShare F/C: Try deleting all profiles and
clearing all volume management info.
TC_DESC
· Can be caused by corrupt timecode or User or Project setting
· Try deleting MC State
TCDSC=(*DECK NODES)
· The project may not correctly identify a deck as being NTSC or PAL: Try using the
BVUHforcePAL or BVUHforceNTSC Console commands
TC_UNEXPECTED PHYSMOB
· When trying to batch digitize: Try creating a new user.
TDVR UNKNOWN CMND
· When making a Digital Cut: Deck may need a VLX.
THE DISK MC INSTALLER CANNOT BE USED
· The floppy disk may be write–protected
THERE ISN'T AN HIIP LOADER AVAILABLE FOR THIS FILE
· When trying to import a QuickTime movie: Try resaving the movie in MoviePlayer.
THIS CLIP WAS NOT DIGITIZED USING AUDIO RATE ADDRESSING
· When trying to use perf slip: Subclips were created by selecting “Combine events
based on scene and automatically create subclips.” Try creating the subclips
manually.
THIS STARTUP DISK CANNOT BE USED WITH THIS MACINTOSH
· System software may be incompatible with CPU
THIS SOFTWARE IS NOT LICENSED
· Rerun System Key
· Reseat dongle/replace dongle
· BField
THIS VOLUME IS UNREADABLE...EJECT OR INITIALIZE
· When drives are mounting during bootup; often happens when drives are “hot
swapped.” Use the following procedure:
1. Choose to eject the partitions receiving the error.
2. Try and mount the drives in ADU. You’ll receive a disk error and won’t be able to
mount the drives.
3. Try and verify the drives (including any duplicate partitions) in Disk First Aid. The
drives should now appear on the desktop.
4. Run Disk Doctor twice on the drives, skipping the bad blocks test. Disk Doctor should
repair everything, although you may still have duplicate partitions on the desktop.
5. Reboot and rebuild the desktop. The drives should now be back in working order.
· Done in this order, this procedure works 80% to 90% of the time. If the procedure
doesn’t work, you may have to perform a destructive test and repartition.
TIFF UNKNOWN BITESEX
· Try rebuilding Media Databases
· Retrieve a copy of the bin from the Attic
TIMED OUT ATTEMPTING TO START AUDIO BOARDS
· When trying to digitize: DigiSetup may be missing.
TIMEOUT WAITING FOR TRANSPORT RESPONSE
· When trying to Batch Digitize: May be caused by bad timecode on a tape.
· When trying to Batch Digitize: Once fixed by swapping decks.
TRACK 0 NOT FOUND
· Can be caused by a corrupt effect: Delete and remake.
TRACK -1 NOT FOUND
· See Tech Note 146
· Can be caused by Unlinking and Modifying clips that are used in a sequence
· When trying to make an EDL: May be caused by corrupt clips. In one case, some
clips were missing clip names and timecodes.
TRANSPORT COMMUNICATION ERROR
· Once fixed by a new User setting
· Make sure Sync Mode (Deck settings) is set for Source Lock
TRANSPORT ERROR ON DIGITAL CUT
· Try switching Sync Mode in Deck settings to Source Lock
TRANSPORT REPLY ERROR
· When launching, AV gets to the 'Initializing Decks' window and produces the error:
· When launching AudioVision: Can be caused by 422 being routed through patchbay;
Try launching again.
TRIED TO ALLOCATE ON VOLUME WHICH IS FULL
· When trying to Batch Digitize: Try rebuilding Media Databases; create a new Project
and bin and drag clips to the new bin.
UNABLE TO COMPLETE REQUEST BECAUSE VOLUME CONTAINS FILES THAT
ARE OPEN
· When trying to ungroup striped drives: Make sure File Sharing is disabled.
UNABLE TO CONTINUE IMPORTING FILE TO BIN
· When importing Media Composer sequence (as OMF) into AudioVision: Two
subclips that were cut into sequence had no names. Add names and reexport.
· Try allocating more memory to the application
· Break the file that you’re importing into two parts
UNABLE TO EXPORT BIN, EXCEPTION: SYS ERROR MAC ERROR -38 FILE NOT
FOUND
· When trying to export a PICT sequence: Once fixed by creating a video mixdown of
sequence and then exporting.
UNABLE TO EXPORT BIN; QT_ADDMEDIASAMPLE_ERRORCODE -1309
· Can occur if the QuickTime movie you’re exporting exceeds the 2 GB file size limit
UNABLE TO EXPORT BIN, VREF><[VREF NOT PRESENT
· Make sure sequence name does not have a colon in it
· Try splitting sequence in two parts
UNABLE TO IMPORT, CANNOT OPEN FILE
· When trying to import a QuickTime movie over a network: Try importing the movie
from a local drive.
UNABLE TO IMPORT TO BIN_INVALID TRIM
· When importing a QuickTime movie using the Avid codec: Try removing any filler
from the video track.
UNABLE TO FIND AVX PLUGINS
· When launching Media Composer: Fixed by deleting MC state.
UNABLE TO FIND RUNLENGTH ENCODED ALPHA TRACK
· When trying to play an imported PICT sequence with an alpha channels: Put a nonrealtime
Matte key on the clip and render.
· Try Recreate Title Media
· If Recreate Title Media doesn’t work, enter into titles and resave them
· Make sure the AVR of any imported graphics matches the AVR of your sequence
· There may not be enough RAM available for Recreate Title Media to work
· Has also been caused by corrupt audio files
UNABLE TO FIND VALUE 0 IN MAP
· While importing an edl: May be caused by an event that doesn’t have a source or a
corrupt audio dissolve.
UNABLE TO IMPORT FILE INTO BIN. EXCEPTION, THE REQUIRED QUICKTIME
CODEC COULD NOT BE FOUND
· When importing a QuickTime file; customer had wrong versions of QuickTime and
QuickTime Power Plug (had 2.1, should be using 2.5)
UNABLE TO REMOVE LIST THREAD. RECORD DOES NOT EXIST
· When initializing in Media Composer the last partition of a pair of striped drives: Try
removing At Ease from the System Folder.
· Remove extraneous INITs
UNABLE TO VALIDATE TIMECODE
· Deck may be missing a timecode board
UNEXPECTED STREAM RETURN CODE IN ADM CONSUMER
· When playing a sequence: Check for corrupt clip.
· Try trashing the media file databases and Digisetup
· Check your pulldown and sample rates
· Don’t mix PAL and NTSC audio
UNEXPECTED TOKEN TRUE, CANNOT COERCE TO TYPE INTEGER
· Can be associated with "Could Not Find Run Length Encoded Alpha Track"; step into
titles and resave them
UNIDENTIFIABLE ERROR
· See Tech Note 121
· When digitizing: May be a problem with the ATTO card.
UNIMPLEMENTED TRAP
· This message occurs in MacsBug
· Once fixed by reseating the ATTO
· Check slot IDs in Expansion Chassis
· One customer was using Gems drives in an Avid chassis. Removing them fixed the
problem.
· Check SCSI IDs—Is one of them set for 7?
UNKNOWN ERROR, FRAME TYPE
· When using pulldown menus on NuVista+ monitor: May be caused by a bad
NuVista+ card.
UNMAPPED MEMORY ERROR
· When launching Media Composer: try rebuilding media file databases.
· Try creating a new Avid Users folder and/or user setting
· When trying to play a consolidated sequence: Customer had group clips and didn’t
select to consolidate them.
UNSUPPORTED DRIVE ARCHIVE-PYTHON 25501-XXX 2.50 ***
· In ArcServe while accessing a DLT
· Check to see if another tape drive, perhaps an R–Dat, is connected to the system
· Make sure there is not a SCSI ID conflict on the native SCSI bus
USER ABORTED DIGITIZATION
· ABVB/Janus ribbon cable may be disconnected
USER BREAK AT...UNKNOWN INTERRUPT FROM SA-4
· Make sure there are not two versions of DigiSystem INIT, DigiSetup, or ProTools
Setup on the system
USERBUF!=NULL
· When exporting a second QuickTime movie: Try restarting the CPU.
V2CC_UNK_STREAM_STATUS
· Check Disk Cache
V2CC VDM TIMEOUT
· When trying to render an effect. May be a corrupt clip.
VDM2D FC NO DECOMPRESSOR
· When trying to play a sequence: Check for corrupt clips/PICT files.
VDM CC/ CANT GET VDM DEVICE
· When trying to nest an effect: Fixed by applying effects in reverse order.
VDMCC_UNK_DS_TYPE
· Try recreating title media
VDM V2P TIMEOUT
· When trying to render a layered/nested effect: Fixed by rendering each effect
separately.
VIDEO ATTEMPTING TO OVERRUN ITS BUFFERS
· Try reducing the gain in the Video Tool
· Possibly caused by a corrupt User Setting
· Does a lower resolution work?
· Check for correct AVIDinit/startup
· Check the Disk Cache (Memory control panel)
· Disable AppleTalk
VIDEO FRAME ALIGNMENT
· Try digitizing a little video
VIDEO HARDWARE PROCESSOR NOT RESPONDING
· Can be caused by a loose Janus board
VIDEO OCCURRING BUT NOT CAPTURED
· See Tech Note 43
· Can result from problems with the tape, timecode, tape decks, VLAN/VLX, direct
serial cable connections, or black burst connections
· Can you digitize from another tape?
· Is deck supported? Does it have a timecode board?
· Cycle power on VLAN/VLX
· Download correct drivers to VLX
· Are you using the correct deck control cable?
· Is black burst connected properly?
· Are switches on Video Slave Driver set correctly?
· Check Video Tool Input selector
· Run CommCloser
· Check video input cables
VIDEO OVERRUN
· See Tech Notes MC010, MC075.
· Turn off AppleTalk
· Make sure the correct AVIDinit/startup is installed
VIDEO_PROD_OVERRUN
· When trying to digitize: Is the Disk Cache set too high?
VIDEO SIGNAL HAS BEEN LOST
· When trying to digitize: Outputs on deck were not connected
· Check Video Tool for correct input.
VIDEO UNAVAILABLE ERROR MESSAGE
· Make sure the Monitor Control Panel is not set for 256 colors
VIDEO UNDERRUN
· See Tech Notes MC011, MC024, MC075.
· Check for correct AVIDinit/startup
· Turn off AppleTalk
· Make sure Disk Cache (Memory Control Panel) is not set too high
· Use a Submaster effect
· Try Mandrill 0/Python 0
· Can be caused by INIT/software conflict: Once fixed by removing a Startup Item
called Thrust Master.
· Has also been caused by corrupt Add Edits
· When playing with a scrolling Timeline: Try disabling Timeline scroll or moving the
Timeline to the Bin monitor.
VISTA_MISSED_FRAME_ADVANCE
· Make sure switches on Video Slave Driver are set properly
VISTA TIME OUT
· See Tech Note 39.
· Your drives may need to be connected to the ATTO SCSI bus
· Check SCSI IDs, cables, and termination; see Tech Note 20 for more information on
SCSI.
· May be caused by a problem with the NuVista Card or the JPEG card; reseat cards,
reinstall drivers, and replace the cards if they are faulty. See Tech Note 19 for more
information on reseating cards and reinstalling drivers.
· Try rendering effects
· Check for feedback loop
· When rendering: Try using a different target drive.
· Try disabling Mandrill or Python boards
VOLMSG-2035
· When trying to access a volume in MediaShare F/C: Try deleting all profiles and
clearing all volume management info.
VOLUME ERROR
· Once fixed by trashing MC State
VOLUME IS FULL
· While digitizing to a drive with enough room: Reconstruct databases, look for
creating files. Try a new project and new bin.
· Is your internal drive full?
VREF NOT PRESENT
· When trying to save a Title: Make sure the title name does not include a colon.
WRONG FORMAT
· Check Compression Tool, Drive Filtering
· Try recreating title media
YOU HAVE DUPLICATE DCMDS NAMED LEAKS
· When installing an Expansion Chassis: Try updating the Chassis ROM.
YOU HAVE JUST ENCOUNTERED A BUG
· When launching Media Composer: May occur if more than 120 MB of RAM has
been allocated to Media Composer.